media monkey strives to provide our valued customers with the best customer service in the industry. We view every customer as a customer for life and instill this philosophy in our employees to assure the complete satisfaction of every shopper. We continually strive to satisfy the needs of our customers in this very exciting and ever evolving film and video industry.

We appreciate the opportunity to serve you. If we ever disappoint you, we hope you’ll let us know; we’ll do everything we can to make things right. Satisfied customers are our best advertisement, so we encourage you to give us feedback on how we’re doing.

Our goal is to spend the time with our customers assuring they are investing in products that match both their production and budget needs. If for whatever reason, you are dissatisfied with your purchase or the product(s) do not meet your needs please follow the steps below for a return or exchange

B&H has been serving imaging markets for more than 30 years. Through all those years our goal has been to earn the trust of our customers. To do this we knew we must offer competitive pricing, but we also knew low prices alone could not make our business superior. We were determined to combine honest and helpful dealings with outstanding service before, during, and after the sale. We understood that long term customer satisfaction depended on our ability to maintain a knowledgeable and courteous customer service staff assisted by the best support systems. And we decided on a way to describe our business

World Leader
These policies have made B&H the world's leading retailer of imaging products, serving professionals and consumers through our New York City retail store and through direct delivery internationally. Imagine a store as large as a football field, and imagine warehouse space much larger.

The Professional Source
Knowing that professional photographers are understandably the most demanding customer group we serve, and knowing that their repeat business would be essential to our success, we adopted the phrase "The Professional's Source" to describe our business focus and use it as a promise we are dedicated to keeping. It is a daily reminder that we must give every customer and every visitor the kind of respect and dependable assistance that would please a professional. Millions of satisfied customers are testimony to the success of our efforts